Refunds
When you can get your money back, how, and how long it takes.
Effective 1 October 2026 · Blockchain Melanesia Limited, IPA no. 1-123517164, Port Moresby, Papua New Guinea
This page explains when you can get money back from Blockchain Melanesia or through a BM app, and how. It does not take away any right you have under the law of Papua New Guinea.
1. How to ask for a refund
Contact us from the phone number on your BM ID with the app, the date, the amount and what went wrong — photos help. Ask within 30 days of the problem unless the app's section below says otherwise. WhatsApp +675 7947 6876 · phone +675 7627 5502 · contact@blockchainmelanesia.com · P.O Box 195, Foodworld, Gordons, Port Moresby, Papua New Guinea.
2. How refunds are paid
- We aim to decide within 5 working days and pay an approved refund within 14 days.
- Refunds go back the way you paid where possible: to your card (after we process it, your bank usually takes 5–10 business days to show it), to your BSP account, or to your BM wallet. If that is not possible, we pay into your PNG bank account.
- If money was paid to someone else through an app — a host, a band, an organiser, a school — the refund may depend on them, and the app's section explains how.
- BM Pay's fee is refunded with the payment when the refund is our doing or the other person's; where the app's rules say a fee is non-refundable, that is shown before you pay.
3. What is not refundable
- Transactions on a blockchain once confirmed — nobody can reverse them.
- Anything the app's section below says is non-refundable, shown to you before you pay.
- Refunds are refused where we find fraud or misuse.
4. Refunds for each app
Jump to an app: Konekt · WanBung · Dinau Buk · Rentim · SkulFi · Wan PMV · Bisnis Stoa · Haus Stap · Bihain Baim · PNGx · Invest Antap · Niubalus · Singsing · Yumitu · BM Store · Kiosk purchase & hire · Refer & Earn · This website
Konekt Live
- Vouchers you have not started: a Konekt agent can cash one out for its face value.
- Vouchers you have started are not refundable, except where a hotspot fault on our side stopped you using them (see section 5).
- Agent joining fee: refunded in full if your application is not approved or expires after 7 days; not refunded if approval is withdrawn because of fraud. Refunds go back the way you paid, normally within 14 days.
- Kit hire deposits are refunded when the kit comes back in working order.
Konekt: Terms · Privacy · Cookies · Cancellations · Delivery · all Konekt policies
WanBung Live
- Pledges paid online cannot be refunded in the app. If an event is cancelled, the money is refunded to each wantok's bank account through BM.
- Contributions paid from overseas are not refundable.
- The event fee is refunded if we could not create your event; once the event is live it is not refundable.
- Kiosk fundraisers: once the money has gone to Blockchain Melanesia for the kiosk, contributions cannot be refunded.
WanBung: Terms · Privacy · Cookies · Cancellations · Delivery · all WanBung policies
Dinau Buk Live
- If a borrower declines a loan, the money the lender set aside is returned to the lender.
- Repayments cannot be reversed in the app; disputes between lender and borrower come to us.
Dinau Buk: Terms · Privacy · Cookies · Cancellations · Delivery · all Dinau Buk policies
Rentim Pilot
- Bonds are refunded by the owner at the end of the rental, less any damage. If you and the owner disagree, contact us and we will help resolve it.
- Booking fees are refunded if the owner cancels.
Rentim: Terms · Privacy · Cookies · Cancellations · Delivery · all Rentim policies
SkulFi Pilot
School fees are refunded by the school under its own rules. The school's bursar records the refund or correction in SkulFi, and both entries stay on record. Contact the school first.
SkulFi: Terms · Privacy · Cookies · Cancellations · Delivery · all SkulFi policies
Wan PMV Pilot
If you were charged the wrong fare, or charged for a ride that did not happen, contact us within 7 days and we will refund it. The K3 late-cancellation charge is refunded if you cancelled because the driver was very late.
Wan PMV: Terms · Privacy · Cookies · Cancellations · Delivery · all Wan PMV policies
Bisnis Stoa Pilot
Subscriptions are not refunded for part of a month; cancelling stops the next renewal. Refunds for goods bought at a store are up to the store.
Bisnis Stoa: Terms · Privacy · Cookies · Cancellations · Delivery · all Bisnis Stoa policies
Haus Stap Pilot
- If you cancel, you are refunded according to the listing's cancellation policy (see Cancellations), worked out on the full price including the booking fee.
- If you cancel within 24 hours of booking, and check-in was at least 7 days away when you booked, you get 100% back whatever the policy.
- If the host cancels, you get a full refund.
- Extras (airport pickup, meals, laundry, tours) are refunded in full if you cancel before check-in day, whatever the stay's policy.
- If the place is not as described, cannot be entered, or is unsafe, tell us within 24 hours of arrival with photos, and we will help you rebook or refund you.
Haus Stap: Terms · Privacy · Cookies · Cancellations · Delivery · all Haus Stap policies
Bihain Baim Not yet open
When Bihain Baim opens: if you return an item and the merchant refunds it, your remaining instalments are cancelled and instalments you have already paid are refunded.
Bihain Baim: Terms · Privacy · Cookies · Cancellations · Delivery · all Bihain Baim policies
PNGx In build
Crypto transactions confirmed on the blockchain cannot be reversed or refunded. If a kina payment into PNGx fails or is not credited, we refund it.
PNGx: Terms · Privacy · Cookies · Cancellations · Delivery · all PNGx policies
Invest Antap In design
Not available.
Invest Antap: Terms · Privacy · Cookies · Cancellations · Delivery · all Invest Antap policies
Niubalus Planned
Not yet open. Refund terms will be published with bookings.
Niubalus: Terms · Privacy · Cookies · Cancellations · Delivery · all Niubalus policies
Singsing Live test
- Band bookings, for each night: cancel 30 or more days before and the price comes back (the K10 lock-in stays with the band); 7–29 days before, the band keeps half; less than 7 days before, the band keeps it all. Refunds are less BM Pay's 2.5%. The 10% Booking Guarantee fee is not refundable.
- Studios: cancel 24 hours or more before for a full refund less 2.5%; within 24 hours, 50% back.
- Tickets: if the event is cancelled, tickets are refunded; claim within 30 days.
- No-shows are decided by our staff after hearing both sides.
- Instrument hire bonds are returned when the item comes back in the condition recorded at hand-over.
Singsing: Terms · Privacy · Cookies · Cancellations · Delivery · all Singsing policies
Yumitu In design
Not available.
Yumitu: Terms · Privacy · Cookies · Cancellations · Delivery · all Yumitu policies
BM Store Live
- Faulty, damaged or wrong items: tell us within 7 days of delivery with photos. We replace, repair or refund, including delivery.
- Change of mind: unopened items in their original packaging can be returned within 7 days of delivery; you pay the return delivery.
- Not returnable once opened: Tangem hardware wallets (for your security), and Starlink kits that have been activated — these are covered by the manufacturer's warranty instead.
- Kiosks are covered by their purchase or hire agreement.
BM Store: Terms · Privacy · Cookies · Cancellations · Delivery · all BM Store policies
Kiosk purchase & hire Live
- A kiosk deposit is refunded in full if we cannot install the kiosk at your site.
- Once a kiosk is installed, the deposit and the amounts paid off the balance are not refunded; the hire agreement sets out what happens if a hire ends early.
Kiosk purchase & hire: Terms · Privacy · Cookies · Cancellations · Delivery · all Kiosk purchase & hire policies
Refer & Earn Live
Rewards are Konekt vouchers with no cash value and are not refundable. If the referred order is refunded or returned, no reward is sent; if it was already sent, unused vouchers may be cancelled.
Refer & Earn: Terms · Privacy · Cookies · Cancellations · Delivery · all Refer & Earn policies
This website Live
The website itself takes no payments.
This website: Terms · Privacy · Cookies · Cancellations · Delivery · all This website policies
5. When something is our fault
If we charge you twice, charge the wrong amount, or a service fails because of something we did, we refund it in full, including any fee. If a hotspot is down for a long time during your voucher, tell us and we will replace or refund it.
6. Contact
WhatsApp +675 7947 6876 · phone +675 7627 5502 · contact@blockchainmelanesia.com · P.O Box 195, Foodworld, Gordons, Port Moresby, Papua New Guinea