Cancellations
How to cancel a booking, pledge, order, ride or agreement, and what it costs.
Effective 1 October 2026 · Blockchain Melanesia Limited, IPA no. 1-123517164, Port Moresby, Papua New Guinea
How to cancel something you have booked, pledged, ordered or agreed to in a BM app, and what it costs. For money back, see Refunds.
1. How to cancel
Use the cancel option in the app where there is one. Where there is not, contact us from the phone number on your BM ID and tell us what you want to cancel. WhatsApp +675 7947 6876 · phone +675 7627 5502 · contact@blockchainmelanesia.com · P.O Box 195, Foodworld, Gordons, Port Moresby, Papua New Guinea.
2. Major disruptions
If something outside anyone's control stops a booking or delivery from happening — a declared state of emergency, government travel restrictions, an airport or port closure, an earthquake, volcanic eruption, cyclone, flood or landslide, fuel shortages, or civil unrest or a security lockdown in the area — we will let either side cancel without a cancellation charge, and refund what was paid for the part that cannot go ahead. This does not cover personal reasons such as illness or a change of plans.
3. Cancelling in each app
Jump to an app: Konekt · WanBung · Dinau Buk · Rentim · SkulFi · Wan PMV · Bisnis Stoa · Haus Stap · Bihain Baim · PNGx · Invest Antap · Niubalus · Singsing · Yumitu · BM Store · Kiosk purchase & hire · This website
Konekt Live
- A voucher cannot be cancelled once you have started using it.
- Agent applications close automatically if not approved within 7 days. BM may withdraw an agent's approval within 6 months if the agent's details or wantoks turn out to be false.
Konekt: Terms · Privacy · Cookies · Refunds · Delivery · all Konekt policies
WanBung Live
- While a pledge is only promised, you can change or cancel it yourself.
- Once the organiser has confirmed it, a change or cancellation needs the organiser's approval.
- Pledges that have been paid or received cannot be changed in the app. A cancelled pledge stays in the event's history.
- A kiosk fundraiser closes to new pledges once its money has gone to Blockchain Melanesia.
WanBung: Terms · Privacy · Cookies · Refunds · Delivery · all WanBung policies
Dinau Buk Live
A borrower can decline a loan offer. Once a loan is accepted, it cannot be cancelled — it can only be repaid.
Dinau Buk: Terms · Privacy · Cookies · Refunds · Delivery · all Dinau Buk policies
Rentim Pilot
- Leases are ended with 30 days' notice, as set out in the lease.
- To cancel a vehicle booking, contact the owner; if you cannot agree, contact us.
- Listings with no activity for 18 months are archived after three warnings.
Rentim: Terms · Privacy · Cookies · Refunds · Delivery · all Rentim policies
SkulFi Pilot
A school can end its subscription at the end of its paid year. BM may suspend a school's account if its subscription is unpaid.
SkulFi: Terms · Privacy · Cookies · Refunds · Delivery · all SkulFi policies
Wan PMV Pilot
- Cancelling is free while we are finding you a driver, and for 2 minutes after a driver is matched.
- After that, a K3 charge is added to your next ride.
- If the driver cancels, you are never charged. Drivers who cancel often lose standing.
Wan PMV: Terms · Privacy · Cookies · Refunds · Delivery · all Wan PMV policies
Bisnis Stoa Pilot
A store can cancel its subscription at any time; it runs to the end of the paid month and does not renew.
Bisnis Stoa: Terms · Privacy · Cookies · Refunds · Delivery · all Bisnis Stoa policies
Haus Stap Pilot
Each listing shows one of these policies before you book:
| Policy | You get back |
|---|---|
| Flexible | 100% if you cancel at least 1 day before check-in. |
| Moderate | 100% if 5 or more days before check-in; 50% if 1–4 days before; nothing on the day. |
| Strict | 50% if 7 or more days before check-in; nothing after that. |
Changed your mind? Whatever the policy, if you cancel within 24 hours of booking you get 100% back, as long as check-in was at least 7 days away when you booked. Days are counted in Papua New Guinea time.
Extras (airport pickup, meals, laundry, tours) bought with a booking or later in Trips are refunded in full if you cancel before the day of check-in, whatever the stay's policy. From check-in day they are not refunded.
Refunds are worked out on the full price including the booking fee. If the host cancels, you get everything back, and we can help you look for a similar place for the same dates.
To cancel: open Trips in Haus Stap, open the booking and tap Cancel. The app shows exactly how much you will get back before you confirm.
Haus Stap: Terms · Privacy · Cookies · Refunds · Delivery · all Haus Stap policies
Bihain Baim Not yet open
When Bihain Baim opens: a purchase is cancelled by returning it to the merchant; your remaining instalments then stop.
Bihain Baim: Terms · Privacy · Cookies · Refunds · Delivery · all Bihain Baim policies
PNGx In build
An order not yet sent to the blockchain can be cancelled in the app. Once it is on the blockchain, it cannot be cancelled.
PNGx: Terms · Privacy · Cookies · Refunds · Delivery · all PNGx policies
Invest Antap In design
Not available.
Invest Antap: Terms · Privacy · Cookies · Refunds · Delivery · all Invest Antap policies
Niubalus Planned
Not yet open. Cancellation terms will be published with bookings.
Niubalus: Terms · Privacy · Cookies · Refunds · Delivery · all Niubalus policies
Singsing Live test
- Band bookings follow the schedule in Refunds: 30+ days, 7–29 days, or under 7 days before each night.
- Once the first half of a band's fee has been paid, organisers cannot cancel in the app; contact us.
- Studio bookings: 24 hours or more before is a full refund less 2.5%; within 24 hours, 50%.
Singsing: Terms · Privacy · Cookies · Refunds · Delivery · all Singsing policies
Yumitu In design
Not available.
Yumitu: Terms · Privacy · Cookies · Refunds · Delivery · all Yumitu policies
BM Store Live
You can cancel an order for a full refund until it has been dispatched. Once dispatched, the returns rules in Refunds apply.
BM Store: Terms · Privacy · Cookies · Refunds · Delivery · all BM Store policies
Kiosk purchase & hire Live
- You can cancel a kiosk hire request at any time before the deposit is paid, at no cost.
- After installation, ending a hire early is covered by the hire agreement.
Kiosk purchase & hire: Terms · Privacy · Cookies · Refunds · Delivery · all Kiosk purchase & hire policies
This website Live
Not applicable.
This website: Terms · Privacy · Cookies · Refunds · Delivery · all This website policies
4. When we cancel
We may cancel an order, booking or account role if we cannot deliver it, if a price was clearly shown wrongly, or if we reasonably suspect fraud. If we do, we tell you and refund what you paid for it.
5. Contact
WhatsApp +675 7947 6876 · phone +675 7627 5502 · contact@blockchainmelanesia.com · P.O Box 195, Foodworld, Gordons, Port Moresby, Papua New Guinea